Information we collect and how we use it
a. Information you provide to Dharana: We receive and record any information you enter on our web site or provide us in any other way. You may choose not to provide certain information but that may have a negative impact on your use of our services. We use the information you provide for such purposes as responding to your support or customer service requests, customizing service offerings, and communicating with you. You will provide information when you search our site, purchase and use our services, or communicate with customer support. As a result of your actions, you might supply your name and company name, address, and telephone number; personal or company credit card information; and the names, email addresses and the telephone numbers of people or employees related to you who will use our services.
c. Email Communications: We may receive confirmation when you open an email from us if your computer supports such capabilities.
d. Information from Other Sources: We might receive information about you from other sources and add it to your account information. Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records.
In addition to the above, we may use the information we collect to:
Provide, maintain, protect, and improve our services (including advertising services) and develop new services; and Protect the rights or property of Dharana or our users. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
Sharing Customer Information
a. Third Party Service Providers: We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
With Your Consent: Other than described above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share your information.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include sound practices of data collection, storage and processing practices and security measures, including appropriate encryption to guard against unauthorized access to systems where we store personal data. We limit access to personal information to Dharana employees and agents who need to know that information in order to process it on our behalf.
Accessing and updating personal information
When you use Dharana services, we make good faith efforts to provide you with access to your personal information. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that jeopardize the privacy of others, or would be extremely impractical or for which access is not otherwise required.
Links to Other Web Sites